Privacy Policy

Effective date: January 2026  ·  Last updated: July 2026  ·  geniethecleaner.ca

Who We Are

Genie The Cleaner is a professional cleaning services company based in Ottawa, Ontario, Canada. Our website address is https://geniethecleaner.ca. We provide residential, office, Airbnb, move-in/move-out, post-construction, carpet, and event cleaning services across Ottawa and surrounding areas. If you have any questions about this privacy policy or how we handle your data, please contact us at info@geniethecleaner.ca or call +1 873-288-0320.

What Information We Collect

We collect information you provide directly when you contact us for a quote, submit a booking request, or fill out a form on our website. This includes your name, email address, phone number, service address, and details about your cleaning needs. When you visit our website, we may also automatically collect certain technical information including your IP address, browser type, pages visited, and the time and date of your visit.

How We Use Your Information

We use the information you provide to respond to your enquiries, prepare quotes, schedule cleaning services, and communicate with you about your bookings. We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your information is used only to provide our cleaning services and communicate with you about those services. We will only send marketing communications if you have opted in to receive them, and you can unsubscribe at any time.

Comments

When visitors leave comments on our website, we collect the information shown in the comment form along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymised string created from your email address may be shared with the Gravatar service to check if you are using it. The Gravatar privacy policy is available at automattic.com/privacy. After your comment is approved, your profile picture may be visible alongside your comment.

Media and Uploaded Images

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS data) included. Visitors to the website can download images and extract any location data embedded in them.

Cookies

Our website uses cookies to improve your experience and help us understand how the site is used. If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year. When you visit our login page, a temporary cookie is set to check if your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser. When logged in, cookies are used to save your login information and display preferences. Login cookies last for two days and screen options cookies last for one year. If you select “Remember Me”, your login persists for two weeks. Logging out removes all login cookies. If you edit or publish content, an additional cookie records the post ID of the article edited. This contains no personal data and expires after one day. We also use Google Analytics and Google Tag Manager to understand how visitors use our website. These services may set their own cookies. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Embedded Content from Other Websites

Pages on our site may include embedded content such as videos, images, or social media posts. Embedded content from other websites behaves in the same way as if you had visited those websites directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content — including if you have an account and are logged in to that website.

Who We Share Your Data With

We do not sell your personal data to any third party. We may share your information with trusted service providers who assist us in operating our website and delivering our services — such as our website host, email platform, and booking tools. These providers are only given access to information necessary to perform their functions and are required to keep it confidential. If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are kept indefinitely so we can recognise and approve follow-up comments without holding them in a moderation queue. For users who register on our website, we store the personal information provided in their user profile. All users can view, edit, or delete their personal information at any time (except their username cannot be changed). Website administrators can also view and edit that information. Booking enquiry data submitted through our contact forms is retained for as long as necessary to respond to your request and for a reasonable period afterwards in case you follow up.

Your Rights Over Your Data

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include data we are required to keep for administrative, legal, or security purposes. As a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) regarding access to and correction of your personal information. To exercise any of these rights, please contact us at info@geniethecleaner.ca.

Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service. Enquiry forms submitted on our website are sent to us via our email provider and website hosting service, both of which operate secure servers. Our website is hosted on servers located in Canada or the United States. If you are visiting from outside North America, please be aware that your information may be transferred to and stored on servers in these countries.

Third-Party Services We Use

Google Analytics & Google Tag Manager — used to understand website traffic and user behaviour. Google’s privacy policy: policies.google.com/privacy. Google Ads — we run advertising on Google. You can manage ad preferences at adssettings.google.com. Facebook/Meta — we may use Meta Pixel for advertising purposes. Meta’s data policy: facebook.com/policy.

Security

Our website uses HTTPS encryption and we take reasonable steps to protect the information you provide against loss, theft, and unauthorised access. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: Genie The Cleaner Ottawa, ON, Canada Email: info@geniethecleaner.ca Phone: +1 873-288-0320 Website: geniethecleaner.ca