At Genie: The Cleaner, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). It applies to all services we offer in Ottawa, Ontario, and to visitors of our website https://geniethecleaner.ca.
If you have any questions about this policy or your personal data, please contact us at info@geniethecleaner.ca or +1 873-288-0320.
1. What Personal Information We Collect
We may collect and store personal information directly from you, including:
- Contact Information: Full name, email address, phone number, and service address
- Service Information: Booking history, preferences, property type, service instructions
- Billing Information: Invoices, billing address, and payment confirmations (note: we use secure third-party payment processors and do not store full credit card data)
- Website Use Data: IP address, browser type, visit duration, and navigation patterns (via cookies and analytics tools)
We collect only the information necessary to provide our cleaning services, process your requests, and improve our operations.
2. Consent and Your Choices
By using our services or visiting our website, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent or manage your preferences, email us at info@geniethecleaner.ca.
3. How We Use Your Information
Your personal information may be used to:
- Provide residential and commercial cleaning services
- Communicate with you about appointments, confirmations, or updates
- Process payments and issue receipts
- Respond to inquiries or service issues
- Send service reminders or limited promotional offers (with your consent)
- Improve website functionality and user experience
4. Disclosure of Personal Information
We do not sell, rent, or trade your information. We may share your data only with:
- Service providers: Third-party companies providing booking platforms, payment processing, or marketing support (bound by confidentiality agreements)
- Legal or regulatory authorities: If required by law, court order, or government request
- Business partners: In the event of a business transfer or restructuring, with continued protection of your information
5. Safeguarding Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, theft, unauthorized access, disclosure, copying, or use. These include:
- Secure servers and SSL encryption
- Access controls for employee data access
- Regular data audits and review of third-party compliance
Despite our efforts, no method of transmission or storage is 100% secure.
6. Your Rights Under Canadian Law
Under PIPEDA, you have the right to:
- Access your personal information we hold
- Request corrections if any information is inaccurate or incomplete
- Withdraw your consent to certain uses of your information
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your data has been mishandled
To make a request, contact us at info@geniethecleaner.ca or by phone at +1 873-288-0320.
7. Cookies and Online Tracking
We use cookies and similar technologies to:
- Analyze traffic and visitor behavior
- Improve website usability and performance
You can choose to disable cookies through your browser settings. Note that disabling cookies may affect certain features of our website.
8. Retention of Personal Information
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax, financial, or legal obligations). Once no longer needed, your data is securely deleted or anonymized.
9. External Links
Our website may link to third-party websites for your convenience. Genie: The Cleaner is not responsible for the content or privacy practices of those sites. Please review their privacy policies before providing any personal information.
10. Policy Updates
This policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. When we do, we will update the “Effective Date” at the top of this page. You are encouraged to review this policy regularly.